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About Us This web site is owned and operated by O'Gormans Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
O'Gormans Ltd
69 Sheep Street Bicester Oxfordshire OX26 6JW United Kingdom
Phone: 01869 246617
Fax: 01869 246612
Email: sales [at] ogormans [dot] co [dot] uk
194/516640



Company number: 3968398

Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.

We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us on (01869) 246617 and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we take payment and send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, We have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling Very Important - Please inspect all goods on delivery before signing the delivery note. If this is not possible please write Un Checked on the delivery note. In the event of an item being damaged in transit please refuse it then call us on (01865) 372113 or 01869 246617 and we will arrange a replacement. We can not accept responsibility for any damage that is not reported to us within 24 hours of receipt of goods. When you sign the delivery note you are signing to say you have received the goods in good condition.

Small Appliances  Any order placed on this site before 1.00pm Mon-Fri  will be dispatched the same day, if you place your order on a Saturday or Sunday it will be dispatched on Monday. UK mainland orders are dispatched on a next day service. International order are dispatched by Airmail and will take between 2 and 10 days depending on destination. In the unlikely event that we are out of stock of your chosen appliance you will be contacted immediately and given the option to cancel your order or have it put on back order with an estimated delivery date. Nothing will be charged to your card until the goods are ready for dispatch

Domestic Appliances - All large domestic appliances come direct from the manufacture and typically take 2 - 6 working days (excl. American Appliances & Range Cookers which take between 10 - 21 days depending on the make). You will be notified by telephone of the delivery day on receipt of your order. In the unlikely event that the Manufacture is out of stock of your chosen appliance you will be contacted and given the option to cancel your order or have it put on back order with an estimated delivery date. Free Delivery is Subject to Site Conditions. (UK. Mainland Only ) Please Note. If you instruct us to put domestic appliances on back order your credit card will be charged the full cost of the goods. However we will give a full refund anytime up to the day before the goods are due to be delivered. Please note that delivery times may be affected by seasonal demand, at such times we will notify you by telephone of any delays.

Brown Goods (TV, BlueRay Hi-Fi etc.) Any order placed on this site before 1.00pm Mon-Fri will be dispatched the same day, if you place your order on a Saturday or Sunday it will be dispatched on Monday. If your chosen product is out of stock you will be notified immediately and given an expected delivery date or the option to cancel your order.

Free UK. Delivery - We offer Free UK delivery on all Major Domestic Appliances. However depending on the make of the product you order this may only apply to the UK Mainland and exclude the Scottish Highland, Grampians & Tayside & Off Shore Islands. Any Delivery Charges are clearly indicated on the order page. Please call us on 0845 3306 406 if you live in Northern Ireland or a off shore island and we can let you know what make of appliances can be delivered Free of charge. ( Free Delivery is Subject to Site Conditions )

Installation - We offer an optional installation service for most makes of domestic appliance. Please note that our Gas Safe gas fitters can only connect gas appliances to a standard gas bayonet fitting within 1m of the appliance. Duel fuel cooker require both a Gas bayonet fitting and 30amp Electric cooker socket within 1m of the appliance. IMPORTANT - Gas and Dual fuel connection can not be refunded once the Gas Safe engineer as visited your home, therefore please ensure you have a gas bayonet fitting as described above.

All Electric cooker require a 30amp cooker socket. Wet appliances (washing machines dishwashers) require a standard cold water feed, drain outlet and 13amp plug socket within 1m of the appliance. American Fridge Freezers with Ice and Water dispensers require a standard cold water feed and 13amp plug socket within 1m of the appliance
Delivery Schedule We will normally dispatch all small appliance orders within 2 working days. Large domestic appliances (excl. Range Cookers & American Refrigertion ) are normally dispatched within 2 - 5 working days. International orders are generally received in under 14 days.

VERY IMPORTANT - You must inform us within 24 hours if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence. We can NOT be held liable for damage that is not reported in a timely manor. Damage can be reported out of normal business hours by emailing sales@ogormans.co.uk If possible photos of the damage should be attached.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

PLEASE NOTE. We do not deliver to Northern Ireland or Offshore Islands.

Appliance Recycling?
Unwanted electrical equipment is the UKs fastest growing type of waste. Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination - harming wildlife and also human health.

We can help
We are pleased to offer our customers the chance to recycle their old electrical items. Just call wastecare.co.uk on 0800 091 0000 and mention you have purchased your appliance from RETRA member O'Gormans.co.uk.


To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin.
Back Orders If your item is not in stock, we will back order for you. You will always be contacted with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee All products we sell are covered by a minimum one year Manufacturers Guarantee. Some Manufacturers offer promotional guarantees up to 10 years. This will normally be indicated on the product page. If in doubt please contact us for clarification. All guarantees are in addition to and do not affect your statutory rights as a consumer
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01869 246617 (International +44 01869 246617) or fax us on 01869 246612 or write to us at 69 Sheep Street Bicester Oxfordshire OX26 6JW United Kingdom
Privacy Policy O'Gormans Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.

Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 14 working days for a full refund, EXCLUDING the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, So you should take out enough postal insurance to cover their value. We offer a collection service for large bulky items such as Range Cookers & American Refrigeration which can be collected at a cost of £160 providing they are boxed. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition (unused in their original condition along with all the accessories supplied and manufactures original packaging) you will receive a full refund within 30 days of giving us your notice to cancel. If goods are returned in a un saleable condition they may be refused or subject to a restocking fee of 20%.

Please note we will not pay your postage if you return the item without first contacting us and we will not pay for the postage of items that are returned with no fault. If in doubt please contact us for advice on 01869 246617. All items returned must be sufficiently packaged. We can not be held liable for transit damaged caused by a 3rd party courier. As mentioned above the collection of faulty items is FREE unless you are out on the pre arranged collection day.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.


None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

Online Store Software By SellerDeck

 


O'Gormans Tel.0845 3303 655

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