Terms & Conditions of Sale
Contact Details
If you have any questions you would like answered please contact us
Telephone 0845 3306 406 or email andrew@ogormans.co.uk
Payment Methods
You may purchase products from this site using a Visa, Mastercard, Switch, Solo or Delta cards . Alternatively you may send a cheque or international money order made payable to O'Gormans. to O'Gormans 69 Sheep Street, Bicester. Oxfordshire OX6 7JW. United Kingdom. Please allow time for cheques to be cleared before goods are dispatched. All Prices include VATDelivery
Very Important - Please inspect all goods on delivery before signing the delivery note. If this is not possible please write Un Checked on the delivery note. In the event of an item being damaged in transit please refuse it then call us on (01865) 372113 or 01869 246617 and we will arrange a replacement. We can not accept responsibility for any damage that is not reported to us immediately. When you sign the delivery note you are signing to say you have received the goods in good condition.
Small Appliances Any order placed on this site before 1.00pm Mon-Fri will be dispatched the same day, if you place your order on a Saturday or Sunday it will be dispatched on Monday. UK mainland orders are dispatched on a next day service. International order are dispatched by Airmail and will take between 2 and 10 days depending on destination. In the unlikely event that we are out of stock of your chosen appliance you will be contacted immediately and given the option to cancel your order or have it put on back order with an estimated delivery date. Nothing will be charged to your card until the goods are ready for dispatchDomestic Appliances All large domestic appliances come direct from the manufacture and typically take 2 - 6 working days (excl. American Appliances & Range Cookers which take between 10 - 21 days depending on the make). You will be notified by telephone of the delivery day on receipt of your order. In the unlikely event that the Manufacture is out of stock of your chosen appliance you will be contacted and given the option to cancel your order or have it put on back order with an estimated delivery date. Free Delivery is Subject to Site Conditions. (UK. Mainland Only ) Please Note. If you instruct us to put domestic appliances on back order your credit card will be charged the full cost of the goods. However we will give a full refund anytime up to the day before the goods are due to be delivered. Please note that delivery times may be affected by seasonal demand, at such times we will notify you by telephone of any delays.
Brown Goods (TV, DVD, BlueRay Hi-Fi etc.) Any order placed on this site before 1.00pm Mon-Fri will be dispatched the same day, if you place your order on a Saturday or Sunday it will be dispatched on Monday. If your chosen product is out of stock you will be notified immediately and given an expected delivery date or the option to cancel your order.
Free UK. Delivery - We offer Free UK delivery on all Major Domestic Appliances. However depending on the make of the product you order this may only apply to the UK Mainland and exclude the Scottish Highland and Grampians. Any Delivery Charges are clearly indicated on the order page. Please call us on 0845 3306 406 if you live in Northern Ireland or a off shore island and we can let you know what make of appliances can be delivered Free of charge. ( Free Delivery is Subject to Site Conditions )
Domestic Appliance Installation & Disposal
Disposal - If you select this option there is a charge for the transportation of your old appliance. Please note that this service is not offered for refrigeration. For disposal of refrigeration please see Council Regulation No. 2037/2000
WEEE DIRECTIVE
From the 1st July 2007 all retailers are required to either take back electrical waste on a like for like bases or join a distributors take back scheme. O'Gormans has joined the WeeeCollect.com take back scheme. You can book a free collection of your old appliance by visiting the WeeeCollect.com website. In order to provide a free collection service WeeeCollect may take up to 3 - 4 weeks to collect your old appliance. Please note that your local Council has a legal obligation to dispose of your old refrigeration units under European Council Regulation No. 2037/2000 which came into force on 1st January 02
Recycle your old electricals here! WeeeCollect.com If you’re buying a new electrical item, we will recycle your old one for free Please do not throw electrical equipment (including those items marked with this symbol) in your bin. This is because:
Unwanted electrical equipment is the UKs fastest growing type of waste. Many electrical items can be repaired or recycled, saving natural resources and the environment. If we do not recycle electrical items they will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health. The Waste Electrical and Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. In the UK, distributors including retailers must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. As a responsible retailer, we have met the requirements placed on us by offering all customers buying new electrical equipment free take-back of their old electricals on a like-for-like basis in our stores. Unwanted items should be returned within 28 days of purchasing your new
Installation - We offer an optional installation service for most makes of domestic appliance. Please note that our CORGI gas fitters can only connect gas appliances to a standard gas bayonet fitting within 1m of the appliance. Duel fuel cooker require both a Gas bayonet fitting and 30amp Electric cooker socket within 1m of the appliance. IMPORTANT - Gas and Dual fuel connection can not be refunded once the CORGI engineer as visited your home, therefore please ensure you have a gas bayonet fitting as described above.Flats & multi dwelling buildings - From the 1st January 2008 all gas cooking appliances for use in flats and other multi dwelling buildings can not be installed unless they are fitted with a flame failure device. It may not be clear from an address that you are in this type of property. If you are living in a flats or multi dwelling building you must ensure the appliance you order is fitted with this device.
All Electric cooker require a 30amp cooker socket. Wet appliances (washing machines dishwashers) require a standard cold water feed, drain outlet and 13amp plug socket within 1m of the appliance. American Fridge Freezers with Ice and Water dispensers require a standard cold water feed and 13amp plug socket within 1m of the appliance.
Please Note - When you sign your delivery note you are signing to say you have received the goods & services ordered. If you selected the Installation or Disposal options and for whatever reason the driver / installer is unable to carry these instructions please make a note on the delivery note to enable us to refund the installation / disposal fee.
Guarantee Returning Faulty Items
All domestic products supplied are guaranteed for a minimum period of one year from the date of delivery.Small Appliances in the event that a product needs to be returned to us for repair, replacement or full refund under the manufactures warranty. Please re-package the item with a covering letter describing the fault then call us 01869 246612 and we will arrange for a Free collection of the Item by DHL or Parcel Force.
Please note we will not pay your postage if you return the item without first contacting us and we will not pay for the postage of items that are returned with no fault. If in doubt please contact us for advice on 01869 246617
O'GORMANS LTD
69 Sheep Street, Bicester.
OX26 7JW United Kingdom.FAO Returns Department
Large Domestic Appliances All domestic appliances are guaranteed for 12 months, All service contact information is supplied with every appliances. If you require further information for a specific manufacture please do not hesitate to call us on (01869) 246617
International Purchases Please note that all products we sell are sold with a UK Warranty. Therefore all purchases made by international customers are done so on the Understanding that should the goods need repairing under the Manufacturers warranty they are Returned to the UK at your own expense for a Free Repair.
Please Note The above guarantee does not cover physical damage, damage caused by fire, liquid immersion, spillage, lightening strikes and appliances used on commercial premises. All refunds will be made within 30 days of us agreeing to do so.Unless otherwise stated all products sold on this site are guaranteed for use on Domestic premises only. If appliances designed for domestic use are use on commercial premises the Manufacturers warranty may be invalidated.
Complaints
Any complaints regarding goods or services supplied should be made to Andrew O'Gorman and either-
Posted to - O'Gormans Ltd, 69 Sheep Street, Bicester OX26 6JW.
Faxed to - (44) 01869 246612
Emailed to - andrew@ogormans.ltd.uk
All complaints will be kept confidential and dealt with in a fair and efficient manor. We will endeavour to respond to your complaint within 3 working days.Working Hours
Our normal office hours are 9am - 5.30pm Monday - SaturdayYour Right To Cancel
You have the right to cancel your order within seven working days following the day after the date of delivery and return the goods supplied to us for a full refund. You must notify us in writing during this period of your intention to cancel by
Letters to - OGormans LTD. 69 Sheep Street, Bicester, Oxfordshire OX26 6JW
Fax to - OGormans LTD Internet Sales on 01869 246612
Should you wish to cancel your order, any goods supplied must be returned to O'Gormans 69 Sheep Street, Bicester OX26 6JW at your own expense within the seven days of your notice to cancel. Providing the goods are returned unused in their original condition along with all the accessories supplied and manufactures original packaging you will receive a full refund within 30 days of giving us your notice to cancel. If goods are returned in a un saleable condition they may be refused or subject to a restocking fee of 20%All guarantees are in addition to and do not affect your statutory rights as a consumer.
