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Delivery & Recycling
How will my purchase be delivered?
Larger items will normally be delivered for you by our own team. We will contact you to arrange the delivery using the details you supplied at checkout. If installation has also been requested then the engineer will perform this for you at the same time.
Smaller items may be dispatched via an external carrier where installation has not been requested. Please check all items carefully upon receipt and notify us immediately if any have arrived damaged. You must notify us of any damage within 24 hours of the delivery taking place.
Where do you deliver to?
We cover all of Oxfordshire, North Buckinghamshire and part of Northamptonshire You can check our coverage against your postcode with the table below.
|
GENERAL AREA |
AREA CODE |
POSTCODES |
|
Oxfordshire |
OX |
ALL |
|
Buckinghamshire HP |
HP17 HP18, HP19, HP20, HP20, HP21HP22 |
ALL |
|
Buckinghamshire MK |
MK17 MK18 |
ALL |
|
Brackley Area |
NN13 |
HR1,4,6,7,8 |
If you fall outside this area, we may still be able to deliver to you but please Contact us before ordering. The purchase may not be able to be completed via the website.
How much does it cost?
Our delivery rates are very simple.
If the value of goods purchased is above £100 then delivery is FREE! If the value of goods purchased falls below £100 then delivery is just £10.
|
VALUE OF GOODS |
COST OF DELIVERY |
|
£0.01 - £99.99 |
£10 |
|
£100 and over |
FREE |
How can I be sure it's O’Gormans at the door?
We thoroughly understand that privacy and security are a big concern.
Wherever possible we will arrive in a O’Gormans liveried vehicle. All of our engineers where O’Gormans branded clothing. If you have any concerns whatsoever, please phone one of our stores on (01865) 372113 or (01869) 246617
Will I need to sign for anything?
Yes. You will need to be in to take delivery. We ask you to sign to say you have received your purchase in good condition.
What if I can't be there?
As long as somebody is available to accept the delivery that is not a problem. Please ensure that they are authorised to act on your behalf.
What if nobody can be there?
If we are delivering your goods our self, when we receive your order we will make arrangements with you to deliver when you are going to be available.
If your plans do change though and you need to reschedule the delivery, please let us know as soon as possible by calling on (01865) 372113. We can then arrange another date with you.
External carriers have their own procedures but should leave a card with further information, if they missed you.
Recycling
Can you recycle my old appliance?
We can collect your old appliance at the same time as we deliver your new one. Simply select this option during the checkout process. Disposing of your old appliances can not only be a hassle due to their size but also because they sometimes contain chemical or non recycleable substances which need to be disposed of carefully. Allow us to take your old one away for you and dispose of it properly.
How much does it cost?
With the exception of refrigeration appliance disposal costs £20. Old refrigeration has a more complex recycling process and therefore costs £25 for standard refrigeration and £40 for American Side by Sides. We will load up your old appliance when we deliver your new one. It will be transported back to our premises and disposed of safely and professionally, with respect for the environment.
Do I need to do anything?
If you've purchased our installation service, we’ll also disconnect your old product for you, as part of the service. If you don’t want us to dispose of the old appliance we can relocate it on your premises for you. If you are just having your new product delivered, without installation, please make sure your old product has been safely disconnected and is in a fit state to take away before we arrive.
Built-in and integrated appliances should be safely disconnected and completely removed from their housing. Refrigeration appliances should be fully defrosted and free of water. Please note that if you are purchasing a freestanding appliance with installation we will not be able to disconnect and recycle an integrated appliance for you, you will need to contact us to book a separate service. Preferably, this will need to be disconnected prior to the installation taking place.
Gas and dual fuel cookers should be disconnected by Gas Safe registered engineers.
In some circumstances we are not able to disconnect old appliances. Below are some examples of why we would not be able to disconnect for you:
- Your old appliance has tap connections that have seized up
- Your old appliance cannot be moved
Can I recycle in-store if I collect?
If you've chosen to collect your purchase from our store, we can accept goods for recycling on a like for like basis. There is no charge for disposing of your old appliance in this way. Before bringing any old items into the store for recycling, please make sure the they are in a presentable condition.
Will you take away the packaging?
For a small charge of £5 we can dispose of the packaging for you. If you choose to dispose of it yourself our engineer will unpack the appliance and leave the old packaging it in a neat pile. Most packaging can be easily recycled with your normal household recycling or a trip to the local recycling facility
WEEE Information
WEEE is an abbreviation for Waste Electrical and Electronic Equipment. Recycling your old electricals is easy! The WEEE Directive is now law in the UK to make producers pay for collection, treatment and recovery of waste electrical equipment.
Recycle your electrical and electronic devices free at your local recycling centre. To find your nearest centre, visit the Recycle More website and type in your postcode.
Why recycle?
Unwanted electrical equipment is the UK’s fastest growing type of waste.
Many electrical items can be repaired or recycled, saving natural resources and the environment too.
To remind you that old electrical equipment should be recycled, it is now marked with the crossed-out wheeled bin symbol. Under the WEEE Regulations all new electrical goods should now be marked with the crossed-out wheeled bin symbol. Goods are marked with this symbol to show that they were produced after 13th August 2005. Please do not throw any electrical equipment (including those marked with this symbol) into your bin instead they should be recycled.
What is WEEE?
The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items.
How are we helping?
As a responsible retailer, we financially support the national network of WEEE recycling centres established by local authorities. Under these regulations O'Gormans offer to our customers to take back their WEEE free of charge on a like-for-like basis when you buy from us new Electrical or Electronic product, by taking away your old appliance when we deliver a new one.